RETURN & EXCHANGE

 

  • All return and exchange please process through Return Center,  located at our website footer menu to submit a request. We will process your request in 1-2 business days.
  • Return and exchange can be approved within 7 days of delivered date according to tracking shown, excluding Final Sale / Clearance / Intimates / Holiday items product type.
  • In order to receive your full amount refund, please make sure ship out your return/exchange item(s) within 7 days after your request have been approved or label has been issues. Once exceed the return window we no longer accepting returning item(s). 
  • Customer can choose options between return item(s) via your prefer shipping carrier on your own expanse, or use our discount flat rate label $9.99 to process your return. 
  • For orders contain Pre-order items, for any return and exchange services please contact customer service via marvouswear@gmail.com directly, we will manually help you process your request. Pre-order items can be requested return or exchange within 7 days of the shipment date.
  • Exchanges are free, we will ship out the exchanged products as soon as we receive the returns. We offer one free shipping labels for exchange of products. Only size & color will be eligible for exchange. Exchange items are not returnable.
  • Each order can only request 1 time for return service. 
  • Returned items must be unused, non-wash, in the condition you received them, and send back with original packaging, including the protective plastic cover/garment bags, and all tags still attached. We will not accept returns for items that have been worn, damaged, stained or scented. Returns that do not meet our return policy requirements will not be eligible for resale, will not be accepted and will be returned to the customer. Blurc International Inc reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, we might charge a cleaning/restocking fee.
  • Please make sure to enclose the packing slip or the order confirmation in the package. 
  • Please allow 3-5 business days to see it reflected on your account. 
  • Shipping fee is not refundable.  
  • Made-to-Order, back order items and items marked, "Special Offer" are NOT eligible for returns. All holiday products such as “Christmas Edition” returns will not be accepted after holiday date.
  • ALL Clearance and Final Sale items are final sale. We do NOT accept returns or exchanges. Any clearance and final sale items that are sent back to us will NOT be refunded.
  • Any gift or "FREE" items, if after the intended return, are no longer eligible for such promotion, must be returned together.
  • Your full refund will be processed immediately upon receiving your return. 
 Revision Updated: 11/04/2020

CUSTOMER SERVICE

Please contact us for any questions or concerns you might have. We will get back to you within 2 business days. Our service hours are from 10:00 A.M. to 5:30 P.M. PDT, Mon. - Fri., CA excluding holidays & observances.

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