- All orders are shipped from CA USA via USPS or UPS with tracking number. We choose the courier based on our criteria to provide the best service.
- We offer FREE shipping on orders over $99 within the US (excluded Alaska and Hawaii.) Standard shipping fees for domestic orders is $9.99 per purchase;
- FREE shipping to Canada, Alaska and Hawaii on orders over $199. Standard shipping fee is $19.99 per order;
- FREE shipping to Australia on orders over $349, standard shipping fee is $39.99 per order.
- Customer can request a cancellation on the order before warehouse starts processing the order. We can not provide the cancellation once the order has been fulfilled. All Cancel requests please process through , located at our website footer menu "Return & Cancel" to submit a request. Customer will receive an Email to notify the request is approved (not start process) or rejected (order is processing.)
- In most cases, orders that ship for free will ship within 3 business days after receiving payment of the order. It usually takes 2-6 business days to arrive at the shipping address, once shipped, depending on the delivery location.
- We will ship priority shipping (reward program members and VIP members) orders first.
- Please check the expected ship date when purchasing items that are pre-order, in the product description section. Please note: some items may ship separate due to product availability.
- You will receive a shipping confirmation with a tracking number to the E-Mail or phone number provided once your order ships.
- If by the customer's mistake, such as an insufficient address, customer's address cannot be accessed, the package cannot be delivered and is returned back to the sender, MARVOUS WEAR reserves the right to charge the shipping fees before refunding the rest of the purchase price or attempting to redeliver.
Lost or Damaged Items
- Please understand and agree that MW shall not be liable for any direct or indirect damage done by any of the services we provide. MW also does not assume any responsibility for packages show successful delivered to the requested address. Please understanding this is beyond our control we strongly suggest to contact the shipping carrier directly. MW will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and handle with the shipping company.
If the tracking information shows "Delivered" but you did not receive your package, please take the following steps in locating your package:
- Verify your shipping address.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the package on your behalf.
- If the package shows "Delivered to Front Door/Mailbox" of the shipping address, the customer may be responsible to locate the package. Please contact the shipping carrier for further assistance in locating your package.
- If the package is not deliverable because the customer provided an incomplete or wrong address, (Ex: Missing Apt #) MARVOUS WEAR will refund the purchase price when the package is returned by the carrier. Or customers can choose to have the package redelivered with a corrected and complete address.